Collapse all | Expand all
 
Why book with Golden Tours World? 

Golden Tours World was established in 2015 to let travellers explore all the renowned tourists’ destinations with once-in-a-lifetime experience. We have built a worldwide website, proposing tours, activities, excursions, cruises, tickets and packages, sourced from tried and tested local suppliers. We handpicked these suppliers to provide an exceptional sightseeing and tour experience around London, Paris, Italy, Spain, Netherlands to name a few. We make sure the tours and attractions are low priced but quality and level of service is always top-notch.

We will be increasing our destination coverage including most of the European countries and the number of sightseeing activities proposed very quickly over the next few months so make sure to come back often to see what’s new and exciting to experience on your next Golden Tours World trip.

 
 
Are there any special advantages on buying tickets in advance online? 

The benefit of buying attraction tickets in advance online means you are able to purchase tickets to different attractions at the same time. Many of our entrance tickets are fast-track tickets so you can beat the queues.

By purchasing in advance you are guaranteed no price increase in your ticket.

 
 
Do you offer group discounts? 

If your group consists of 10 people or more, then please contact us and we will see what we can arrange for you.

 
 
Can I book special offers over the phone? 

Special offers are exclusive online offers only and are unavailable over the phone.

 
 
Where will I be dropped off following my tour? 

It will be mentioned in your schedule. In case of private tours, you will be dropped back at the hotel and in case you have booked coach tours, you will be dropped off at the same place as the departure point.

 
 
Are your tours suitable for wheelchair users? 

We are able to take only folding wheelchairs on our coaches. You would also be advised to climb the stairs on and off the coach with assistance from your helper.

Due to the fast-paced nature of the tours, and the fact there may be a lot of walking involved, we do not recommend our tours to persons with limited mobility. Please contact our reservations team who will be able to answer any queries you may have.

 
 
What is included? 

All entrances as stated on the tour page.

 
 
What is not included? 
  • Travel insurance
  • Gratuities to guide and driver
  • Any transfers to/from stations and your pick up point unless specified on tour page.
 
 
Is lunch included on full day coach tours? 

We offer options for coach tours with or without lunch.

 
 
What time will I return from my tour? 

Depending on the tour, it will be mentioned in the schedule as per your itinerary.

 
 
Do your coaches have washroom facilities on board? 

They do not, however, we make regular stops en route and there are lavatory facilities available at most attractions.

 
 
How much time do you spend at each attraction? 

As you can expect, some landmarks take more time to get to on coach tours and some are more time-consuming than others. With this in mind, we have no set time for the exploration of each attraction. Our tour guides are trained to watch how their group progresses at each landmark and they adjust each tour accordingly. You should keep in mind that some tours cover three landmarks over a single day, so there are a limited number of hours in which to do a lot of sightseeing. Consequently, you may not have an extensive amount of time to spend at each attraction.

 
 
Once I have booked, can I amend my booking? 

Amendments can only be made to coach tours. Please call us 24 hours prior to your tour’s departure time and date. Amendments cannot be made to fast-track entrance tickets, theatre tickets or rail trips.

 
 
How do I cancel my ticket? 

For full and half day coach tours, a refund will only be made if you cancel over 24 hours before your tour. If you cancel later than this, you will not be refunded. All fast-track entrance tickets, open top bus tours, theatre tickets, rail trips, lunch and dinner products and overnight tours cannot be cancelled once booked.

 
 
What items are permitted on the coach? 

You can bring one piece of luggage per person on your coach tour (at your own risk); however, food and drink are not permitted on the coach.

 
 
How do I pay? 

We accept MasterCard, Visa, American Express and Maestro online.

 
 
I have booked online. How do I get my vouchers? 

Print your voucher/ticket which contains your unique reference number. Please remember to bring this with you. You will not be allowed entrance to an attraction without a valid ticket.

 
 
What if I don’t have a working printer? 

If you do not have a working printer you, unfortunately, won’t be able to book online. Please call our office on 00442073416251 to book your sightseeing tour over the phone.

 
 
How secure are my personal details? 

Yes, entirely secure. Your personal information is submitted on a secure server with 128-bit SSL encryption and is used only in order to create your ticket and/or contact you if there is any problem with your booking.

 
 
What happens if I arrive late for a departure? 

You could lose your seat to a walk-up passenger. We encourage you to arrive at the pickup point a minimum of 20 minutes before departure.

 
 
Will you contact me if there is a problem? 

If there is any problem with your booking or payment details, we will contact you on the telephone number or email address stated in your booking. Sometimes tours may not operate due to insufficient numbers, and we may need to contact you to advise you of any such changes.

 
 
What if my voucher/ticket is not displayed? 

If you voucher is not displaying following your booking, please contact us requesting your ticket.
On certain packages, a message will be displayed indicating that the vouchers will be emailed to you within 48 hours at your given email address. If you do not receive your vouchers within the given time please contact us.

 
 
Will you use my personal information to send me promotional material? 

It’s your choice. When making your booking, a checkbox will appear which states: “please leave ticked if you wish to receive news, special offers or other information.” By leaving this box ticked, you are giving Golden Tours your consent to send promotional material, which you can opt-out of at any time.

 
 
If I lose something on your tour can I get it back? 

Any items we find on our coaches are taken to our office in that particular region and are kept there for 72 hours. Please call our office on 00442073416251 for any lost items.

 
 
How can I pass on my comments to Golden Tours World? 

Please contact our customer services department at reservations@goldentoursworld.com who will be happy to hear your comments or alternatively you can write to us at:

Golden Tours World (Sharjah) – SAIF Zone, PO Box 800, UAE.

Golden Tours World (India) – Westgate Business Bay, 1001/B1, near Sabarmati Ford, SG Highway, Makarba, Ahmedabad-380015.

 
 
Are your tours suitable for those with hearing or visual impairments? 

Further to the standard audio on our guided tour buses, we do not have extra facilities to accommodate customers with hearing or sight impairments. However, we do welcome guide dogs on board our coaches.

 
 
Can those with mobility issues be accommodated? 

Many attractions cater for people with mobility issues however there are certain venues which are unable to do so. We state accessibility in the product information, but if you have any doubt please check with us prior to booking, on 00442073416251 (UK).

For mobility information on our coach tours, please verify in the ‘Sightseeing Tours’ section.